Return/EXCHANGE PolicY

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If you are not entirely satisfied, you may return eligible items within 30 days of the original purchase date for a refund or exchange, subject to the conditions outlined below.

• Timeframe: Returns or exchanges must be initiated within 30 days of the original purchase date.
• Condition of Item: All returned items must be in their original, unworn, unused condition, free from any damage, scratches, alterations, or signs of wear. This includes all original tags attached (if applicable).
• Original Packaging: The item must be returned with all original packaging, including gift boxes, certificates (e.g., diamond certificates, appraisal documents), and any complimentary items received with the purchase.
• Proof of Purchase: A valid original sales receipt or proof of purchase is required for all returns and exchanges.

 For hygiene and customization reasons, the following items are generally not eligible for return or exchange:

• Custom-Designed or Engraved Jewelry: Items that have been custom-made, personalized, or engraved at the customer's request.
• Special Orders: Items ordered specifically for a customer that are not part of our regular stock.
• Damaged or Altered Items: Any item that has been worn, damaged, altered, or resized by a jeweler other than Afterglow Jewelers.
• Final Sale Items: Items explicitly marked as "Final Sale" at the time of purchase.
• Gift Cards: Gift cards are non-refundable.

1.  Initiate Return: To initiate a return, please e-mail us at MJB@afterglowjewelers.com or call us at 928-515-3552  within the 30-day window. 
2. Packaging: Securely package the item(s) in their original packaging to prevent damage during transit.
3. Shipping Responsibility: The customer is responsible for all shipping costs associated with the return or exchange. We highly recommend that you use a trackable shipping method with insurance for the full value of the item, Afterglow Jewelers is not responsible for lost or damaged returned shipments.
4. Ship To: Please ship your return to: 

                                      AFTERGLOW

                                      ATT: MONICA

                                      7025 E Florentine Rd, Suite 106

                                      Prescott Valley, AZ 86314

*In order to prevent theft of your shipped items, please DO NOT put Afterglow Jewelers on any packages you are shipping to us. 

•  Once your return is received it will be inspected to ensure the item is in its original condition (stones will be tested and checked). 
• We will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
• Original shipping charges (if any) are non-refundable.

 If you wish to exchange an item, please follow the return process above and then place a new order for the desired item. The customer is responsible for shipping costs for both the return and the new item. 

•  You are also welcome to return eligible items in person at our Prescott Valley location during business hours. Please bring your item(s) in their original condition and packaging, along with your original receipt.